8mbets Privacy Policy

This privacy policy applies to the 8mbets platform. When you use our website, create an account, or use our services, you are considered to have accepted the terms described in this policy.

8mbets believes that user privacy is a fundamental right. That is why we treat your personal information with the utmost importance and are committed to keeping it secure. Our Terms and Conditions cover other important matters related to this policy in detail.

This policy has been prepared in line with applicable data protection regulations in Bangladesh and applies to all registered and unregistered visitors using our platform.

8mbets collects the following types of information to provide its services:

2.1 Registration and Identity Information

When you open an account, we collect:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (in encrypted form)
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

To handle deposits and withdrawals, we may hold the following information:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history

We never store full payment card numbers or PINs.

2.3 Activity and Usage Information

• Betting and gaming history
• Login time, IP address, and device type
• Browsing behaviour on the site (pages visited, session duration)
• Records of communication with support

8mbets uses collected information only for the following legitimate purposes:

1. Account management and verification: Confirming your identity, verifying your age, and maintaining account security.
2. Service delivery: Running all platform features smoothly, including betting, gaming, deposits, and withdrawals.
3. Customer support: Providing assistance via live chat and email to resolve your questions and complaints.
4. Fraud prevention: Detecting unusual transactions or account activity to protect platform security.
5. Bonuses and promotions: Informing you of relevant offers and bonuses based on your account.
6. Service improvement: Analysing user experience to make the platform more usable.
7. Responsible gaming: Monitoring usage patterns and providing relevant support when needed. Our Responsible Gaming section covers this in detail.

8mbets retains your personal information for as long as your account is active and, after that, for as long as necessary to meet legal or regulatory obligations.

The retention policy for different types of information is as follows:

• Transaction records: Kept for an extended period for financial audit purposes.
• Account information: Retained for a set period even after the account is closed.
• Support communications: Retained for a defined period to maintain service quality.
• Cookies and browsing data: Deleted within a set timeframe in accordance with the cookies policy.

Once the defined retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

8mbets never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in certain specific circumstances:

5.1 Service Provider Partners

Some of our trusted technology partners — such as payment processors, IT infrastructure providers, and fraud detection services — may access information to the extent necessary. They work under our instructions and cannot use this information for their own purposes.

5.2 Legal Obligations

We may be required to provide information in response to a court order or a lawful request by a government authority under applicable law in Bangladesh.

5.3 Company Restructuring

In the event of a business merger or acquisition, user information may be transferred to the new operator, though this privacy policy will continue to apply.

The 8mbets website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the site experience.

6.1 Cookies We Use

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remember your language preference and other settings.
• Analytical cookies: Collect site usage statistics to help improve the service.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

As a user of the 8mbets platform, you have the following rights over your own information:

1. Right of access: The right to request details of what information we hold about you.
2. Right to rectification: The right to request that incorrect or incomplete information be updated.
3. Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
4. Right to object to processing: The right to object to the processing of your information in certain cases.
5. Right to portability: The right to receive a copy of your information in a structured format.
6. Right to withdraw consent: The right to withdraw at any time from any data processing carried out on the basis of consent.

To exercise these rights, please contact our support team. We generally respond within 30 days.

8mbets strictly prohibits registration and use of its services by anyone under the age of 21. This platform is for adults aged 21+ only.

We never knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration, and in cases of doubt we may request identity documents.

If we are informed that a minor has provided information, we will delete that information immediately and close the associated account.

8mbets has adopted industry-standard technical and organisational measures to keep your information secure:

9.1 Technical Safeguards

• SSL encryption: All data transmission on the site is secured by SSL technology.
• Data encryption: Stored information is held in encrypted form.
• Access controls: Only authorised staff have access to the information they need.
• Firewall and monitoring: Round-the-clock system monitoring and intrusion detection.

9.2 Organisational Measures

• Regular security training for staff
• Data protection policy compliance agreements
• Regular security audits

In the event of a security breach, we will notify affected users as quickly as possible.

8mbets may update this privacy policy when needed. For any significant changes, we will notify users in the following ways:

• Displaying a notice on the website
• Sending a notification to the registered email address
• Showing a notice on screen after login

The updated policy takes effect from the date it is published. Continuing to use the platform after any changes means you have accepted the updated policy. To learn more about us, visit our About Us page.

The "Last Updated" date at the top of this page always indicates the date of the most recent change to the policy.

If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us:

• Live Chat: 24/7 direct chat support (in both Bangla and English)
• Email: [email protected]

Our support team provides assistance in both Bangla and English, 24 hours a day, seven days a week.

For guidance on exercising your data protection rights and answers to general questions, you can visit our FAQ section.