Frequently Asked Questions
8mbets answers to all your questions in one place
From playing on mobile to withdrawing funds, cricket betting, account management and VIP benefits — find detailed answers to the most common questions about using 8mbets below. If you don't find your question here, contact us on live chat.
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bKash · Nagad · Rocket
For ages 21+
FAQ — 01
Playing on Mobile
Yes, 8mbets is available for both Android (APK) and iOS. The apps are available through official channels. Without the app, you can also open the site in any modern browser on your smartphone — Chrome, Firefox or Safari — and get the same experience. Android users can find detailed information about the 8mbets apk.
If the connection drops, a slot or live game round is completed from the server — the result does not change. Once you reconnect and log in, your balance and bet history will be intact. For sports betting, pre-match bets are already confirmed; for in-play bets, check the status quickly once you are back online.
First, clear your browser's cache and cookies — in Chrome this can be done from Settings → Privacy → Clear browsing data. Then refresh the page. If you are using the app, close it and reopen it. If the network is weak, switch from Wi-Fi to mobile data or the other way around. If the problem continues, contact 8mbets 24/7 live chat.
Yes. The 8mbets mobile browser version fully supports slots, live casino, sports betting, deposits, withdrawals and live chat support. The app may load slightly faster, but the full experience is available on the browser as well.
The 8mbets Android APK and iOS app are available through official channels. For more information about the app, visit the 8mbets App page. Downloading an APK from any third-party site is not safe — always use the official source.
FAQ — 02
Cricket and Sports Betting
Live in-play betting on 8mbets means you can place bets in real time while a match is ongoing. New odds appear after each over, after a wicket falls, or after a goal, and you can place a bet at that moment. Odds change quickly, so fast decisions matter. You can find a detailed discussion of live betting on the 8mbets cricket betting page.
Calculating returns with decimal odds is straightforward: bet amount × odds = total return. Example: if Team A's odds are 2.25 and you bet ৳1,000, total return is ৳2,250 (that is, ৳1,250 profit plus your ৳1,000 stake back). If your favourite team's odds are 1.25, a ৳1,000 bet returns ৳1,250 (profit of only ৳250). The higher the odds, the higher the risk.
Yes, 8mbets supports betting on BPL, IPL, T20 World Cup, international ODIs and Test cricket, as well as major football tournaments. Markets include match winner, top batter, total runs and more. Markets for Bangladesh Tigers matches are especially active.
In a multi-bet, adding several selections together multiplies the odds, creating the chance of a larger return. Example: three selections at odds of 1.40, 1.50 and 1.60 — combined odds are 1.40 × 1.50 × 1.60 = 3.36. A ৳100 bet returns ৳336, but all three must win — losing one loses the entire bet. The risk is higher, but so is the potential reward.
In limited-overs cricket there is no draw, so there are two sets of odds. Suppose Team A's odds are 1.65 and Team B's are 2.30. If you bet ৳500 on Team B and Team B wins, total return is ৳1,150 (৳650 profit). If Team A wins, you lose ৳500. Analyse the form and conditions of both teams before placing a bet.
FAQ — 03
How to Withdraw
Standard withdrawal processing on 8mbets takes between 15 minutes and 2 hours — this applies to bKash, Nagad, Rocket and bank transfer alike. Payment processing begins after the request is verified. If you need urgent help, contact live chat.
Yes, 8mbets operates 24/7, so you can submit a withdrawal request at night or on public holidays. Processing time is 15 minutes to 2 hours. bKash and Nagad are generally active around the clock. Bank transfers may take a little longer due to banking hours.
A "pending" status means the request is being processed. It normally completes within 2 hours. If it takes longer, check whether your account verification is complete and contact the 24/7 live chat with your transaction ID — the support team responds in both Bengali and English.
Yes, for security reasons withdrawals can only be made to a bKash, Nagad or Rocket number registered in the player's own name. Sending to someone else's wallet is not possible. For bank transfers, the account must also be in your own name. This is to protect your funds.
The minimum withdrawal amount on 8mbets is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳500. Read the terms and conditions page to learn more about the rules.
FAQ — 04
Account and Login
No. Each player is allowed only one account on 8mbets. Opening multiple accounts is against the platform's rules and risks all accounts being suspended. If you have a problem with your account, contact live chat — there is no need to open a new one.
When registering on 8mbets, your username should be a combination of English letters and numbers. For a strong password, mix uppercase and lowercase letters, numbers and special characters. Avoid easy passwords like your date of birth or "123456". Never share your password with anyone.
To change personal information, contact 8mbets via 24/7 live chat or email. You may be asked to provide some verification details to confirm your identity. For security reasons, these changes are handled directly through support.
Use the "Forgot password?" option on the 8mbets login page — a reset link or OTP will be sent to your registered email or mobile number. If you still have trouble after resetting, get direct help from live chat. Entering the wrong password repeatedly may temporarily lock your account.
FAQ — 05
VIP Benefits
The 8mbets weekly cashback is calculated on your total losses for the week (total losses minus total wins) — this is your net loss. The cashback rate depends on your VIP tier. Example: a Gold member with a ৳20,000 net loss in a week receives ৳20,000 × 0.8% = ৳160 cashback. Find more details on the 8mbets VIP program page.
8mbets automatically evaluates your tier based on your regular gaming and betting activity. The more active you are, the faster you can move to a higher tier. There are four tiers: Bronze → Silver → Gold → Platinum. The cashback rate increases at each level.
No separate application is needed. Once you open an account on 8mbets and start playing, you are automatically enrolled in the VIP program. You start at the Bronze tier and move up based on your activity. There is no subscription fee or registration form to fill out.
The four tiers of the 8mbets VIP program and their maximum weekly cashback rates: Bronze — up to 0.2%; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. Cashback is calculated directly on that week's net loss and credited to your account.
Platinum is the highest level of the 8mbets VIP program. In addition to the maximum 1.0% weekly cashback, it includes priority support, faster withdrawal processing and access to exclusive promotions. The higher the tier, the more meaningful these benefits become.
Direct Support
If you didn't find an answer, talk to us
If your question is not in this FAQ, contact the 8mbets support team directly. We respond in Bengali and English seven days a week, twenty-four hours a day.
Live Chat
After logging in on the site or app, use the live chat button to speak directly with 8mbets support. You will usually get a response within a few minutes. You can ask your question in Bengali.
Email Support
For complex or detailed matters, contact us by email: [email protected] — write your subject clearly and provide your account details for a faster resolution.
About Responsible Gaming
To manage your gaming habits or set limits, read our Responsible Gaming Guidelines and speak with support. 8mbets always prioritizes safe play.